Trust & Safety

Supplier verification

Suppliers upload business licenses, tax IDs and insurance documents. Our team reviews and verifies each one before they earn the Verified badge.

Escrow-protected payments

Funds are held securely until the service is delivered, then released to suppliers. Buyers can request refunds through our dispute process.

Secure communication

All negotiation happens on-platform. Attempts to share external contact details are automatically detected and blocked to keep transactions protected.

Trust Score & reviews

Trust Scores are computed from verification, completed bookings, review ratings and response times — giving buyers confidence before they commit.

Dispute resolution

If something goes wrong, either party can open a dispute. Our admin team reviews evidence and issues fair resolutions.